117ph Frequently Asked Questions
Everything you need to know about playing at 117ph — from account setup and deposits to game selection, bonuses, withdrawals, and responsible gaming. Find instant answers to common questions asked by Filipino players just like you.
Account & Registration
How do I create a 117ph account?
Creating a 117ph account is quick and easy. Click the "Sign Up" button on the homepage, fill in your mobile number, email, and password, then verify your mobile via OTP. The entire process takes less than 2 minutes. You must be at least 21 years old to register.
What documents do I need for KYC verification at 117ph?
117ph requires government-issued photo ID for KYC verification. Acceptable documents include Philippine passport, driver's license, UMID, SSS ID, or postal ID. Upload a clear photo or scan showing your full name, photo, and ID number. Verification usually completes within 24 hours.
I forgot my 117ph password. How do I reset it?
Click "Forgot Password" on the login page, enter your registered mobile number or email, and you'll receive a password reset link via SMS or email. Follow the link to create a new password. If you don't receive the reset message within 5 minutes, check your spam folder or contact support.
Why can't I log in to my 117ph account?
Common login issues include incorrect password, unverified mobile number, or account suspension. Double-check your credentials, ensure your account is verified, and clear your browser cache. If you've entered the wrong password 5 times, your account will be temporarily locked for security. Contact live chat support for immediate assistance.
Can I have multiple 117ph accounts?
No. 117ph strictly allows one account per person. Multiple accounts violate our terms and conditions and may result in account suspension and forfeiture of funds. Each account is linked to a unique mobile number and identity document to prevent duplicate registrations.
How do I close my 117ph account?
To close your 117ph account, withdraw all remaining funds first, then contact customer support via live chat or email. Request account closure and specify whether you want temporary self-exclusion or permanent closure. For responsible gaming reasons, we offer cooling-off periods from 24 hours to 1 year.
Deposits & Withdrawals
What is the minimum deposit at 117ph?
The minimum deposit at 117ph is ₱100 for most payment methods including GCash, PayMaya, and bank transfers. Some payment channels may have higher minimums. There is no maximum deposit limit, but high-value deposits may require additional KYC verification for security purposes.
How fast are GCash deposits on 117ph?
GCash deposits on 117ph are instant in most cases. Once you complete the GCash payment, your 117ph wallet is credited within 1-3 minutes. If your deposit doesn't appear after 5 minutes, check your GCash transaction history and contact support with your reference number.
Does 117ph charge deposit fees?
117ph does not charge any fees for deposits. All deposit fees, if any, are determined by your payment provider (GCash, PayMaya, bank). The full amount you deposit will be credited to your 117ph account. We recommend checking with your payment provider for their fee structure.
Can I deposit using BPI or BDO bank transfer?
Yes, 117ph accepts bank transfers from all major Philippine banks including BPI, BDO, Metrobank, Unionbank, and more. Use online banking or over-the-counter deposits to our designated bank accounts. Bank transfers typically take 15-30 minutes to process during banking hours.
What is the minimum withdrawal amount at 117ph?
The minimum withdrawal at 117ph is ₱200 for most payment methods. Your account must be fully verified with completed KYC before you can withdraw. You must also meet any applicable wagering requirements from bonuses before withdrawal requests are approved.
How long do withdrawals take at 117ph?
117ph processes withdrawals within 24 hours for verified accounts. GCash and PayMaya withdrawals arrive within 5 minutes to 1 hour after approval. Bank transfers take 1-3 banking days depending on your bank. First-time withdrawals may take longer due to additional security checks.
Why was my 117ph withdrawal rejected?
Common withdrawal rejection reasons include incomplete KYC verification, unmet bonus wagering requirements, incorrect bank details, or suspected fraudulent activity. Check your email for the specific rejection reason. Contact support if you need clarification or assistance correcting the issue.
Games & Gameplay
What slot games does 117ph offer?
117ph features over 500 slot games from top providers including JILI, Pragmatic Play, PG Soft, and more. Popular Filipino favorites include Crazy 777, Sugar Rush, Fortune Gems, and Bikini Paradise. All slots are certified fair with published RTP rates. You can play slots on desktop or mobile.
Can I play live casino games at 117ph?
Yes, 117ph offers live dealer games including baccarat, roulette, blackjack, and sic bo hosted by real dealers streaming from professional studios. Live casino games are available 24/7 with multiple tables and betting limits to suit all budgets. Filipino-speaking dealers are available at select tables.
Is 117ph mobile-friendly?
117ph is fully optimized for mobile play on Android and iOS devices. Access all games, deposits, withdrawals, and account features directly through your mobile browser — no app download required. The mobile interface is fast, responsive, and designed specifically for Filipino players on-the-go.
Are the games at 117ph fair and legitimate?
All games at 117ph use certified Random Number Generators (RNG) tested by independent auditors. We partner only with licensed game providers who meet international fairness standards. 117ph operates under a PAGCOR license, ensuring all games are fair, transparent, and compliant with Philippine gambling regulations.
What is RTP and how does it work at 117ph?
RTP (Return to Player) is the percentage of all wagered money a slot pays back to players over time. For example, a 96% RTP slot returns ₱96 for every ₱100 wagered on average. 117ph displays RTP for all slots, typically ranging from 94% to 98%. Higher RTP means better long-term player value.
Bonuses & Promotions
What is the 117ph welcome bonus?
New 117ph players receive a generous welcome bonus on their first deposit. The bonus structure varies by promotion, typically offering a deposit match percentage plus free spins. Check the Promotions page for current offers. All bonuses require verification and are subject to wagering requirements before withdrawal.
What are wagering requirements at 117ph?
Wagering requirements specify how many times you must play through a bonus before withdrawing winnings. For example, a ₱1000 bonus with 30x wagering requires ₱30,000 in total bets. Different games contribute different percentages toward wagering. Slots usually count 100%, while table games may count 10-20%.
Does 117ph offer free spins?
Yes, 117ph regularly offers free spins promotions on popular slot games. Free spins may come with your welcome bonus, daily login rewards, or special promotions. Winnings from free spins are credited as bonus funds and subject to wagering requirements. Check your inbox and the Promotions page for active free spins offers.
Is there a loyalty program at 117ph?
117ph rewards loyal players through our VIP program with multiple tiers. Earn loyalty points for every bet, then redeem points for cash bonuses, free spins, and exclusive perks. Higher VIP tiers unlock faster withdrawals, dedicated account managers, birthday bonuses, and invitations to special events.
Safety & Responsible Gaming
Is 117ph licensed and legal in the Philippines?
Yes, 117ph operates under a valid PAGCOR (Philippine Amusement and Gaming Corporation) license, making it fully legal for Filipino players. PAGCOR regulates all online gambling in the Philippines, ensuring operators meet strict standards for fairness, security, and responsible gaming.
How does 117ph protect my personal information?
117ph uses 128-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and never shared with third parties without your consent. We comply with Philippine data privacy laws and international security standards.
What is the age requirement to play at 117ph?
You must be at least 21 years old to register, deposit, and play at 117ph. This age restriction is mandated by Philippine law and PAGCOR regulations. Age verification is mandatory during registration. Underage gambling is strictly prohibited, and accounts found to belong to minors will be closed immediately.
Does 117ph offer responsible gaming tools?
Yes, 117ph provides comprehensive responsible gaming tools including deposit limits, loss limits, session time limits, reality checks, and self-exclusion options. Access these tools anytime from your account settings. If you need help with problem gambling, visit our Responsible Gaming page for support resources and PAGCOR helpline information.
24/7 Customer Support is Here to Help
Didn't find the answer you were looking for? Our friendly customer support team is available around the clock via live chat to assist with any questions about your 117ph account, deposits, withdrawals, games, bonuses, or technical issues. We're here to make your gaming experience smooth and enjoyable.
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